Chapter 8 Remote Support Menu
> 8.2 Set
ETERNUS DX400/DX8000 series ETERNUSmgr User Guide Settings/Maintenance
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2 Set each item of [Customer Information], and click the [Set] button.
When browsing/setting from remote support information of another device, click the
[Browse] button and select the [Customer Information File] to browse. After clicking the
[Import] button, the information of the browse file is imported.
→ The [Update Customer Information (Setting Check)] screen appears.
In the following cases, an error screen appears.
• When clicking the [Set] button while the required items (items with
* mark) have not been set
• When clicking the [Set] button with wrong values entered
• When clicking the [Import] button when [Customer Information
File] has not been set
• When the selected [Customer Information File] is wrong
For the customer information not to be retained in the device, set [be
deleted] at the top. The customer information will then be deleted
from the device after it has been transferred to the REMCS center.