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DEFINITY Enterprise Communications Server Release 6
Maintenance for R6vs/si
555-230-127
Issue 1
August 1997
Maintenance Commands and Trouble-Clearing Aids
Page 8-154monitor bcms
8
Field descriptions
Split:
The number of the split requested. This field is translation data.
Split Name:
The name of the split requested. If no name exists the split
extension is displayed in the form “EXT xxxxx”. This field is
translation data.
Date:
The current date and time which is updated every 30 seconds or
when the UPDATE key is pressed.
Calls Waiting:
The number of calls currently waiting in this split’s queue. If any of
these calls are Direct Agent Calls, the field is be preceded by an
asterisk. This field is real-time status data.
Oldest Call:
The time in minutes:seconds that the current oldest call has
waited in this split’s queue. This field is real-time status data.
Staffed
The number of agents currently logged into this split. This field is
real-time status data.
Avail
The number of agents currently available to receive an Automatic
Call Distribution (ACD) call in this split. Agents are in either the
Auto-in or Manual-in work modes and are not currently on a call. If
the agent is on another split’s call or in After Call Work (ACW) for
another split, this agent is not considered available and is not
recorded here. This field is real-time status data.
ACD
The number of agents in this split currently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that
are being handled by this split that arrive as coverage from
another split. This field also includes outbound calls (Outgoing
Call Manager) that are distributed through the ACD. Note that if
an agent puts an ACD call on hold, but does not enter another
state (for example, the agent does not enter the AVAIL state), the
agent is still seen as in the ACD state. This field is real-time status
data.
ACW
The number of agents in this split currently in After Call Work
(ACW) for this split. This field is real-time status data.
AUX
The number of agents in this split currently in AUX work for this
split. If an agent is on another split’s call or in After Call Work
(ACW) for another split, this agent is not considered in AUX work
and is not be recorded here. This field is real-time status data.
Extn
The number of agents in this split currently on non-ACD
(Automatic Call Distribution) calls, either incoming or outgoing
directly to or from their extensions. If the agents are also in After
Call Work (ACW) or AUX they is recorded as Extn rather than
ACW or AUX. This field is real-time status data.