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DEFINITY Enterprise Communications Server Release 6
Maintenance for R6vs/si
555-230-127
Issue 1
August 1997
Maintenance Commands and Trouble-Clearing Aids
Page 8-155monitor health
8
monitor health
This command displays the current system alarm summary, maintenance busy
summary, user summary, critical system status, and cabinet status that are
updated each minute.
After this command terminates, all users are logged off.
OtherSplit
The number of agents in this split on another split’s call or in After
Call Work (ACW) for another split. Only used if agents belong to
multiple splits. This field is real-time status data.
AGENT
The name of the agent associated with the extension. If no name
exists this field is left blank. This field is translation data.
EXT
The extension of the agent. This field is translation data.
STATE
The current state of the agent for this split. This possible states
are Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and
Unstaff. If an agent is staffed, the agent must also be in one of the
above states. This field is real-time status data.
TIME
The clock time that the agent entered the current state in
hours:minutes. This field is real-time status data.
ACD CALLS
The number of Automatic Call Distribution (ACD) calls (inbound
and outbound), that the agent has completed for this split during
the current period (half hour or hour). The maximum number of
calls is 255, and if this maximum is exceeded, 255 is displayed.
This field is measurement data.
EXTN IN CALLS
The number of non-ACD (Automatic Call Distribution) calls that
the agent has received (incoming) and completed during the
current period. The maximum number of calls is 255, and if this
maximum is exceeded, 255 is displayed. This field is
measurement data.
EXTN OUT CALLS
The number of non-ACD (Automatic Call Distribution) calls that
the agent has made (outgoing) and completed during the current
period. The maximum number of calls is 255, and if this maximum
is exceeded, 255 is displayed. This field is measurement data.