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DEFINITY Enterprise Communications Server Release 5
Maintenance and Test for R5vs/si
555-230-123
Issue 1
April 1997
Maintenance Object Repair Procedures
Page 10-806ISDN-SGR (ISDN-PRI Signaling Group)
10
3890 A request to use a
network service (e.g.,
SDN) has been denied.
Administration
somewhere on the
network has indicated
that the requested
service has not been
subscribed to or
purchased for this trunk.
This could be a local administration problem only, or
a mismatch between the local administration and
that of the network provider.
1. From the circuit pack and port number (in the
Aux Data field), determine the trunk group
against which the error was reported.
2. Display the trunk group form: If the trunk group
is Call-by-Call (Service Type is ‘‘cbc’’), check all
routing pattern forms containing this trunk group
to see if the Service/Feature fields contain the
correct network services purchased for this
trunk. If the trunk group is not Call-by-Call,
check that the Service Type field contains the
single network service purchased for this trunk.
3. If local administration appears correct, consult
with the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
3892 Protocol detail; may offer
a clue if customer is
having ISDN calls
denied with an
unexpected intercept
tone.
If customer is complaining of unexpected intercept
tones when accessing ISDN trunks or PRI endpoints
and no other cause can be found, provide the next
tier with this Error Log information.
3894 Protocol detail; may offer
a clue if customer is
having ISDN calls
denied with an
unexpected intercept
tone.
First, eliminate any transitory state mismatch
problems by issuing the test port PCSSpp
command for the trunk port shown in the aux data
field. Test #256 (Service State Audit) is the important
test in the sequence. If this passes satisfactorily, yet
the customer continues to complain of unexpected
intercept tones when accessing ISDN trunks or PRI
endpoints and no other cause can be found,
provide the next tier with this Error Log information.
Table 10-223. Descriptions of Error Codes 3840-3928 — Continued
Error
Code Description Recommendation
Continued on next page